Refund policy

Return & Refund Policy

All Bolderie products are made to order. Because each item is produced specifically for your order, we do not accept returns, refunds, or exchanges for change of mind, incorrect size or color selection, buyer’s remorse, or an incorrect shipping address provided by the customer.

Please review the product description, size guide, color selection, and shipping address carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Please include your order number, a clear description of the issue, and clear photos showing the product and the problem.

Once the issue is reviewed and approved, we will offer a replacement or refund at no additional cost.

Please do not return any item before contacting us. Unauthorized returns may not be accepted.

Lost Packages

If tracking shows that your order was delivered but you cannot locate it, please first check with household members, neighbors, the carrier, and your local delivery office.

We are not responsible for packages lost due to an incorrect address entered during checkout or packages confirmed as delivered by the carrier. However, please contact us and we will review the situation.

Order Changes and Cancellations

Orders enter production shortly after they are placed. Changes or cancellations are not guaranteed once production has started.

Please contact us as soon as possible after placing your order. If production has not yet begun, we will do our best to assist.

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return or refund questions, please contact us through our store contact page.